Customer Satisfaction Survey

Ability to meet scheduled delivery date

Accuracy and completeness of deliveries

Reliability of pickup services as scheduled

Flexibility of delivery schedule

Ease of booking/scheduling services

Ease of tracking messenger by phone

Good condition of documents/parcel delivered

Professionalism of delivery personnel

Promptness of customer service to client's inquiries and requests

Promptness of customer service to client's complaint and resolution to the complaint

Clear and transparent compensation/insurance policies

Overall satisfaction with the delivery process